How to Sign in and Withdraw from KuCoin
How to Sign in Account to KuCoin
How to Sign in to KuCoin using Email
I will show you how to login to KuCoin and start trading in a few simple steps.Step 1: Register for a KuCoin account
To begin, you can login to KuCoin, you need to register for a free account. You can do this by visiting the website of KuCoin and clicking on "Sign Up".
Step 2: Login to your account
Once you have registered for an account, you can login to KuCoin by clicking on "Log In" button. It is typically located in the upper right-hand corner of the webpage.
A login form will appear. You will be prompted to enter your login credentials, which include your registered email address and password. Ensure that you enter this information accurately.
Step 3: Complete the puzzle and enter the digit email verification code
As an additional security measure, you may be required to complete a puzzle challenge. This is to confirm that you are a human user and not a bot. Follow the on-screen instructions to complete the puzzle.
Step 4: Start trading
Congratulations! You have successfully logged in to KuCoin with your KuCoin account and you will see your dashboard with various features and tools.
That’s it! You have successfully logged in to KuCoin using Email and started trading on financial markets.
How to Sign in to KuCoin using Phone Number
1. Click on "Log In" at the top right corner of the website.
2. You will need to enter your phone number and password that you used during registration.
Congratulations! You have successfully logged in to KuCoin and you will see your dashboard with various features and tools.
That’s it! You have successfully logged in to KuCoin using your phone number and started trading on financial markets.
How to Sign in into the KuCoin app
KuCoin also offers a mobile app that allows you to access your account and trade on the go. The KuCoin app offers several key features that make it popular among traders.1. Download the KuCoin app for free from the Google Play Store or App Store and install it on your device.
2. After downloading the KuCoin App, open the app.
3. Then, tap [Log In].
4. Enter your mobile number or email address based on your selection. Then enter your account password.
5. That’s it! You have successfully logged in to the KuCoin app.
Two-Factor Authentication (2FA) on KuCoin Sign in
KuCoin prioritizes security as a top focus. Utilizing Google Authenticator, it adds an additional security layer to safeguard your account and prevent potential asset theft. This article provides a guide on binding and unbinding Google 2-Step Verification (2FA), along with addressing common queries.
Why use Google 2FA
When you create a new KuCoin account, setting a password is essential for protection, but relying solely on a password leaves vulnerabilities. It’s highly recommended to enhance your account’s security by binding Google Authenticator. This adds an extra safeguard, deterring unauthorized logins even if your password is compromised.
Google Authenticator, an app by Google, implements two-step verification through time-based one-time passwords. It generates a 6-digit dynamic code that refreshes every 30 seconds, each code usable only once. Once linked, you’ll need this dynamic code for activities like login, withdrawals, API creation, and more.
How to Bind Google 2FA
The Google Authenticator app can be downloaded from the Google Play Store and Apple App Store. Go to the store and search for Google Authenticator to find and download it.
If you already have the app, let’s check out how to bind it to your KuCoin account.
Step 1: Log in to your KuCoin account. Click the avatar on the upper-right corner and select Account Security in the drop-down menu.
Step 2: Find Security Settings, and click "Bind" of Google Verification. 
Step 3: Next, you will see a page below. Please record the Google Secret Key and store it in a secure place. You will need it to restore your Google 2FA if you lose your phone or accidentally delete the Google Authenticator app.
Step 4: Once you have saved the Secret Key, open the Google Authenticator app on your phone, and click the "+" icon to add a new code. Click on Scan barcode to open your camera and scan the code. It will set up the Google Authenticator for KuCoin and start generating the 6-digit code.
******Below is a sample of what you will see on your phone in the Google Authenticator App******
Step 5: Lastly, enter the 6-digit code shown on your phone into the Google Verification Code box, and click on the Activate button to complete.
Tips:
Ensure your Authenticator’s server time is accurate if you’re using an Android device. Navigate to "Settings – Time correction for codes."
For some phones, a restart might be necessary after binding. Additionally, in your device settings under General Date Time, enable both 24-Hour Time and Set Automatically options.
Users must input the verification code for login, trading, and withdrawal processes.
Avoid removing Google Authenticator from your phone.
Ensure the accurate entry of the Google 2-step verification code. After five consecutive incorrect attempts, Google 2-step verification will be locked for 2 hours.
3. Reasons for Invalid Google 2FA Code
If the Google 2FA code is invalid, ensure that you have done the following:
- Ensure the correct account’s 2FA code is entered if multiple accounts’ 2FAs are bound to one phone.
- The Google 2FA code remains valid for only 30 seconds, so input it within this time frame.
- Confirm synchronization between the time displayed on your Google Authenticator App and the Google server time.
How to synchronize the time on your phone (Android Only)
Step 1. Open "Settings"
Step 2. Click "Time Correction for Codes" – "Sync now"
If the previous steps are unsuccessful, consider re-binding Google 2-Step Verification using the 16-digit Secret Key if you’ve saved it.
Step 3: If you haven’t saved the 16-digit Secret Key and are unable to access your Google 2FA code, refer to Part 4 for unbinding Google 2FA.
4. How to Restore/Unbind Google 2FA
If you cannot access the Google Authenticator app for any reason, please follow the guidance below to restore or unbind it.
(1). If you saved your Google Secret Key, just rebind it in the Google Authenticator app and it will start generating a new code. For security reasons, please delete the previous code in your Google 2FA app once you have set a new one.
(2) If you haven’t saved the Google Secret Key, click on "2-FA unavailable?" to proceed with the unbinding process. You’ll need to input the Email Verification Code and Trading Password. Following this, upload the requested ID information for identity verification.
While this process might seem inconvenient, it’s crucial to maintain the security of your Google 2FA code. We cannot unbind it without confirming the identity of the requester. Once your information is verified, the unbinding of Google Authenticator will be processed within 1–3 business days.
(3). If you got a new device and want to transfer Google 2FA to it, please log in to your KuCoin account to change 2FA in the account security settings. Please refer to the screenshots below for detailed steps.
Tips:
After making significant security changes, such as unbinding Google 2FA, withdrawal services on KuCoin will be temporarily locked for 24 hours. This measure ensures the security of your account.
We trust this article has been informative. If you have further questions, our 24/7 customer support is available via online chat or by submitting a ticket.
How to Reset KuCoin Password
If you’ve forgotten your KuCoin password or need to reset it for any reason, don’t worry. You can easily reset it by following these simple steps:Step 1. Go to the KuCoin website and click on the "Log In" button, typically found in the upper right-hand corner of the page.
Step 2. On the login page, click on the "Forgot password?" link below the Log In button.
Step 3. Enter the email address or phone number that you used to register your account and click on the "Send Verification Code" button.
Step 4. As a security measure, KuCoin may ask you to complete a puzzle to verify that you are not a bot. Follow the instructions provided to complete this step.
Step 5. Check your email inbox for a message from KuCoin. Enter the verification code and click "Confirm".
Step 6. Enter your new password a second time to confirm it. Double-check to ensure both entries match.
Step 7. You can now log in to your account with your new password and enjoy trading with KuCoin.
How to Withdraw from KuCoin
How to Withdraw Crypto from KuCoin?
Making a withdrawal on KuCoin is as easy as making a deposit.
Withdraw Crypto from KuCoin (Website)
Step 1: Go to KuCoin, then click Assets in the upper right corner of the header.
Step 2: Click Withdraw and select a crypto. Fill in the wallet address and choose a corresponding network. Input the amount you wish to withdraw, then click "Withdraw" to proceed.
Note that you can only withdraw from your KuCoin Funding Account or Trading Account, so make sure to transfer your funds to the Funding Account or Trading Account before attempting withdrawal.
Step 3: The security verification window will pop up. Fill in the trading password, verification code, and 2FA code to submit the withdrawal request.
Warning: If you input the wrong information or select the wrong network when making a transfer, your assets will be permanently lost. Please, make sure that the information is correct before making a transfer.
Withdraw Crypto from KuCoin (App)
Step 1: Log in to your KuCoin account, then tap ’Assets’ - ’Withdrawal’ to enter the withdrawal page.
Step 2: Select a crypto, fill in the wallet address, and choose the corresponding network. Input the amount, then tap Confirm to proceed.
Step 3: Confirm your withdrawal information on the next page, then fill in your trading password, verification code, and Google 2FA to submit the withdrawal request.
Warning: If you input the wrong information or select the wrong network when making a transfer, your assets will be permanently lost. Please, make sure that the information is correct before making a transfer.
How long does a withdrawal take to process?
Withdrawal processing times can vary from a few minutes to several hours, depending on the crypto.
Why is it taking so long to receive my withdrawal?
Normally, KuCoin processes withdrawals within 30 minutes; however, delays might arise due to network congestion or security measures. Larger withdrawals could undergo manual processing, taking a bit more time to ensure asset security.
What is the fee for crypto withdrawals?
KuCoin charges a small fee based on the cryptocurrency and blockchain network you choose. For example, TRC-20 tokens usually have lower transaction fees compared to ERC-20 tokens.
To transfer funds to another KuCoin account without fees and almost instantly, select the Internal Transfer option on the withdrawal page.
Also, we support withdrawing to KuCoin users with no fee. You can directly enter the Email/Mobile Phone/ UID for the internal withdrawal.
What is the minimum withdrawal amount?
The minimum withdrawal amount differs for each cryptocurrency.
What if I withdraw a token to the wrong address?
Once funds leave KuCoin, they might not be recoverable. Please reach out to the recipient platform for assistance.
Why have my withdrawals been suspended?
Your withdrawals are temporarily on hold for 24 hours after making important security changes like updating your trading password or Google 2FA. This delay is to boost the security of your account and assets.
How to Sell Crypto via P2P trading on KuCoin？
Sell Crypto via P2P trading on KuCoin (Website)
You can sell cryptocurrency from the KuCoin P2P website in just a few clicks.Step 1: Log in to your KuCoin account and go to [Buy Crypto] - [P2P].
Before trading on the P2P market, you need to add your preferred payment methods first.
Step 2: Select the crypto you want to sell. You can filter all P2P advertisements using the filters. Click [Sell] next to the preferred ad.
Confirm the order details. Enter the amount of crypto to sell, and the system will automatically calculate the amount of fiat you can get. Click [Place Order].
Step 3: The order status will be shown as [Awaiting Payment from the Other Party]. The buyer should transfer the funds to you via your preferred payment method within the time limit. You may use the [Chat] function on the right to contact the buyer.
Step 4: After the buyer makes the payment, the order status will change to [Payment Completed, Please Release Crypto].
Always confirm that you have received the buyer’s payment in your bank account or wallet before clicking [Release Crypto]. DO NOT release crypto to the buyer if you haven’t received their payment.
Step 5: You will be prompted to confirm the release of crypto with your Trading Password.
Step 6: The order is now complete. You can click [Transfer Assets] to check the remaining balance of your Funding Account.
Notes:
If you encounter any issues during the transaction process, you can contact the buyer directly using the [Chat] window on the right. You may also click [Need Help?] to contact our Customer Support agents for assistance.
Always confirm that you have received the buyer’s payment in your bank account or wallet before releasing crypto. We recommend logging in to your bank/wallet account to check whether the payment has already been credited. Do not rely solely on SMS or email notifications.
Note:
The crypto assets you sell will be frozen by the platform during the transaction process. Click [Release Crypto] only after confirming you got the buyer’s payment. Also, you can’t have more than two orders going at once. Finish one order before starting another.
Sell Crypto via P2P trading on KuCoin (App)
Step 1: Log in to your KuCoin App and Tap [P2P] from the App homepage.
Step 2: Tap [Sell] and select the crypto you want to sell. You will see the available offers on the market. Tap [Sell] next to the preferred offer.
You will see the seller’s payment information and terms (if any). Enter the crypto amount you want to sell, or enter the fiat amount you want to receive, Tap [Sell Now] to confirm the order.
Step 3: Your sell order will be generated. Please wait for the buyer to make a payment to your selected payment method. You may tap [Chat] to contact the buyer directly.
Step 4: You will be notified once the buyer completes the payment.
Always confirm that you have received the buyer’s payment in your bank account or wallet before tapping [Release Crypto]. DO NOT release crypto to the buyer if you haven’t received their payment.
After confirming you have received the payment, tap [Payment received] and [Confirm] to release the crypto to the buyer’s account.
Step 5: You will be prompted to confirm the release of crypto with your Trading Password.
Step 6: You have successfully sold your assets.
Note:
If you encounter any issues during the transaction process, you can contact the buyer directly by tapping [Chat]. You may also tap [Need Help?] to contact our Customer Support agents for assistance.
Please note that you cannot place more than two ongoing orders at the same time. You must complete the existing order before placing a new order.
How to Withdraw Fiat Balance on KuCoin
Withdraw Fiat Balance on KuCoin (Website)
Step 1: Log into your KuCoin account and go to [Buy Crypto] - [Fast Trade].
Step 2: Select the crypto you want to sell and the fiat currency you want to receive. Enter the amount of crypto to sell, and the system will automatically calculate the amount of fiat you can receive. Click [Sell USDT].
Step 3: Select the preferred payment method
Step 4: Confirm order information and click [Confirm].
Withdraw Fiat Balance on KuCoin (App)
Step 1: Log into your KuCoin App and tap [Trade] - [Fiat].
Step 2: Tap [Sell] and select the crypto you want to sell. Enter the amount of crypto to sell, and the system will automatically calculate the amount of fiat you can receive, and select the preferred payment method. Then, click [Sell USDT].
Note:
1. Use only bank accounts under your name for receiving funds. Make sure that the name on the bank account you use for the withdrawal (transfer) is the same as the name on your KuCoin account.
2. If a transfer is returned, we will deduct any incurred fees from the funds we receive from your recipient bank or intermediary bank, and then return the remaining funds into your KuCoin account.
How long will it take to receive a withdrawal (transfer) to a bank account
How long it takes to get money in your bank account from a withdrawal relies on the currency and network used. Look for estimated times in the payment method’s description. Typically, withdrawals arrive within specific time frames, but these are estimates and might not match the actual time it takes.
| Currency | Settlement Network | Time |
| EUR | SEPA | 1-2 Business Days |
| EUR | SEPA Instant | Instantly |
| GBP | FPS | Instantly |
| GBP | CHAPS | 1 Day |
| USD | SWIFT | 3-5 Business Days |
